Frequently Asked Questions

Find answers about using Doctora24, accessing healthcare services, appointments, payments and privacy. For emergencies, seek immediate local medical assistance.

How do I get started with Doctora24?

Create an account, complete the relevant details and use your workspace to request available services. Availability depends on provider verification, service availability and location.

Is Doctora24 an emergency service?

No. Doctora24 is not an emergency response service. For urgent or life-threatening symptoms, contact the appropriate emergency service or attend the nearest suitable emergency facility.

Can an online consultation replace every in-person visit?

No. Remote healthcare has limitations. A clinician may recommend an in-person examination, laboratory tests, referral or urgent assessment when needed.

How do I find a healthcare professional?

Visit the Find a Doctor page to explore available professionals. Actual availability depends on verified profiles, service offerings and appointment availability.

Does a booking request mean my appointment is confirmed?

Not necessarily. Follow the booking instructions and check your appointment status through the platform.

Will a medication refill request automatically produce a prescription?

No. A refill request must be reviewed by an appropriately authorised healthcare professional. Approval and prescribing decisions depend on clinical assessment and applicable requirements.

How can I request a medical report review?

Use the relevant service available on the platform and submit only documents you are authorised to share. A review may require additional information or an in-person assessment.

Which payment methods can I use?

Available payment methods may include Aystact, Flutterwave and manual bank transfer. Use the payment instructions displayed for your particular transaction and retain your transaction reference.

How do I request a refund?

Contact support@doctora247.com with your booking reference, transaction reference, payment date and a brief explanation. Refund requests are assessed under the Refund and Cancellation Policy and applicable Nigerian law.

How does Doctora24 protect my health information?

Personal and health information should be handled under the platform Privacy Policy and applicable Nigerian data-protection and health-confidentiality requirements. Only share information necessary for your service.

Can minors use Doctora24?

Doctora24 is intended primarily for adults. Services for minors are available only where legally permitted and where the required consent and safeguarding arrangements are in place.

How do I contact Doctora24?

Email support@doctora247.com or call 08101837585. Do not send passwords, banking PINs or one-time passwords to support.

For details about personal information, cancellations and refunds, please review our Privacy Policy, Terms and Conditions and Refund Policy.