DOCTORA24 · HEALTHCARE, WITHIN REACH
Terms and Conditions
Find helpful information about Doctora24, our healthcare services and how to access support through our platform.
Last reviewed: 29 October 2026
1. ACCEPTANCE
These terms govern access to and use of the Doctora24 platform operated by Doctora24 Limited.
By using the platform, you agree to the terms applicable to the service you access. If you do not agree, do not use the relevant service.
2. THE PLATFORM
Doctora24 facilitates access to eligible digital healthcare services and related partners.
Availability depends on platform features, professional availability, supported locations and applicable requirements.
A listing or booking request does not guarantee an appointment, diagnosis, prescription, treatment outcome or service in a particular location.
3. ACCURATE INFORMATION
Users must provide accurate information and update it when necessary.
You must not impersonate another person, misuse another person's account or submit information you are not authorised to provide.
Protect your login credentials and notify support if you suspect unauthorised account access.
4. HEALTHCARE PROFESSIONALS
Healthcare professionals must provide accurate professional information, maintain required registrations and licences, work within their authorised scope and comply with applicable professional obligations.
Platform participation does not replace statutory registration or authorisation.
5. CLINICAL LIMITATIONS
Remote services may not be appropriate for every condition. A professional may decline a remote assessment or recommend an in-person consultation, investigation or referral.
Doctora24 is not an emergency response service.
6. BOOKINGS AND PAYMENTS
Applicable prices, service descriptions, payment instructions and booking conditions should be displayed or communicated before a user commits to a transaction.
Payments may be processed through Aystact, Flutterwave or manual bank transfer, depending on the available payment process. Payment confirmation is subject to verification.
Never share a PIN, password, one-time password or full payment-card credentials in a support message.
7. CANCELLATIONS AND REFUNDS
Cancellation and refund requests are assessed under the published Refund and Cancellation Policy, the terms disclosed for the transaction and applicable Nigerian consumer-protection law.
Nothing in these terms is intended to remove a consumer right that cannot lawfully be excluded.
8. PRIVACY
Personal information is handled under the Privacy Policy and applicable data-protection and health-confidentiality requirements.
9. ACCEPTABLE USE
You must not misuse the platform, interfere with its security, attempt unauthorised access, submit fraudulent information or use the service for unlawful purposes.
10. SERVICE AVAILABILITY
Access may be restricted where reasonably necessary for security, suspected fraud, legal compliance, misuse or protection of users.
The platform may experience outages or maintenance interruptions.
11. COMPLAINTS
Contact support@doctora247.com or call 08101837585 with the relevant service or transaction details.
These terms do not prevent you from exercising rights available under applicable law.
12. GOVERNING LAW AND UPDATES
These terms are intended to operate subject to the laws of the Federal Republic of Nigeria.
Dispute-resolution and jurisdiction provisions should be reviewed by Nigerian legal counsel before final publication.
Doctora24 may update these terms when necessary. The current published version and its effective date should be displayed on the website.
1. ACCEPTANCE
These terms govern access to and use of the Doctora24 platform operated by Doctora24 Limited.
By using the platform, you agree to the terms applicable to the service you access. If you do not agree, do not use the relevant service.
2. THE PLATFORM
Doctora24 facilitates access to eligible digital healthcare services and related partners.
Availability depends on platform features, professional availability, supported locations and applicable requirements.
A listing or booking request does not guarantee an appointment, diagnosis, prescription, treatment outcome or service in a particular location.
3. ACCURATE INFORMATION
Users must provide accurate information and update it when necessary.
You must not impersonate another person, misuse another person's account or submit information you are not authorised to provide.
Protect your login credentials and notify support if you suspect unauthorised account access.
4. HEALTHCARE PROFESSIONALS
Healthcare professionals must provide accurate professional information, maintain required registrations and licences, work within their authorised scope and comply with applicable professional obligations.
Platform participation does not replace statutory registration or authorisation.
5. CLINICAL LIMITATIONS
Remote services may not be appropriate for every condition. A professional may decline a remote assessment or recommend an in-person consultation, investigation or referral.
Doctora24 is not an emergency response service.
6. BOOKINGS AND PAYMENTS
Applicable prices, service descriptions, payment instructions and booking conditions should be displayed or communicated before a user commits to a transaction.
Payments may be processed through Aystact, Flutterwave or manual bank transfer, depending on the available payment process. Payment confirmation is subject to verification.
Never share a PIN, password, one-time password or full payment-card credentials in a support message.
7. CANCELLATIONS AND REFUNDS
Cancellation and refund requests are assessed under the published Refund and Cancellation Policy, the terms disclosed for the transaction and applicable Nigerian consumer-protection law.
Nothing in these terms is intended to remove a consumer right that cannot lawfully be excluded.
8. PRIVACY
Personal information is handled under the Privacy Policy and applicable data-protection and health-confidentiality requirements.
9. ACCEPTABLE USE
You must not misuse the platform, interfere with its security, attempt unauthorised access, submit fraudulent information or use the service for unlawful purposes.
10. SERVICE AVAILABILITY
Access may be restricted where reasonably necessary for security, suspected fraud, legal compliance, misuse or protection of users.
The platform may experience outages or maintenance interruptions.
11. COMPLAINTS
Contact support@doctora247.com or call 08101837585 with the relevant service or transaction details.
These terms do not prevent you from exercising rights available under applicable law.
12. GOVERNING LAW AND UPDATES
These terms are intended to operate subject to the laws of the Federal Republic of Nigeria.
Dispute-resolution and jurisdiction provisions should be reviewed by Nigerian legal counsel before final publication.
Doctora24 may update these terms when necessary. The current published version and its effective date should be displayed on the website.