DOCTORA24 COOKIE POLICY

Effective Date: 25 June 2026
Last Updated: 25 June 2026

1. Introduction

This Cookie Policy explains how Doctora24 Limited ("Doctora24", "we", "our", or "us") uses cookies and similar technologies when you visit or use our website, mobile application, and other digital services.

By continuing to use our Platform, you consent to the use of cookies in accordance with this Policy, except where you have disabled them through your browser or device settings.

2. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit a website.

Cookies help websites remember your preferences, improve performance, enhance security, and provide a better user experience.

3. Why We Use Cookies

We use cookies to:

Keep you signed in to your account.
Remember your preferences and settings.
Improve website performance.
Protect user accounts and enhance security.
Understand how visitors use our website.
Improve our healthcare services and user experience.
Detect technical problems.
Prevent fraudulent or unauthorized activities.

4. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the proper functioning of the Platform.

They enable features such as:

User authentication.
Secure login.
Appointment booking.
Session management.
Security protection.

These cookies cannot be disabled without affecting the operation of the Platform.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information such as:

Number of visitors.
Pages viewed.
Time spent on pages.
Navigation patterns.
Error reports.

This information helps us improve our services.

Functional Cookies

Functional cookies remember choices you make, such as:

Language preferences.
Region or location settings.
Previously entered information.
User interface preferences.

These cookies improve your browsing experience.

Security Cookies

Security cookies help protect both you and Doctora24 by:

Detecting suspicious activity.
Preventing unauthorized access.
Protecting user sessions.
Supporting fraud prevention measures.

5. Third-Party Cookies

Some services integrated into our Platform may place their own cookies, including:

Payment service providers.
Website analytics providers.
Cloud hosting services.
Customer support tools.
Security monitoring services.

These third parties maintain their own privacy and cookie policies, and we encourage you to review them where applicable.

6. Managing Cookies

Most web browsers allow you to:

View cookies.
Delete cookies.
Block cookies.
Receive notifications before cookies are stored.

Please note that disabling certain cookies may affect the functionality and performance of the Doctora24 Platform.

Instructions for managing cookies are available through your browser's help settings.

7. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our technology, services, or legal obligations.

Any updates will be published on this page with a revised "Last Updated" date.

8. Contact Us

If you have any questions about this Cookie Policy, please contact us:

Doctora24 Limited

Website: www.doctora247.com

Email: support@doctora247.com

Telephone: +234 810 183 7585

Registered Address:
No. 25 Chediya Ukku, Airport Road, Kano, Kano State, Nigeria

9. Governing Law

This Cookie Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act (NDPA), 2023, and other applicable laws relating to privacy and electronic communications.