DOCTORA24 TELEMEDICINE INFORMED CONSENT

Effective Date: 25 June 2026
Last Updated: 25 June 2026

1. Introduction

Welcome to Doctora24 Limited.

This Telemedicine Informed Consent explains the nature of telemedicine services provided through the Doctora24 platform. Before receiving healthcare services through our Platform, you should carefully read this document.

By booking or participating in an online consultation, you confirm that you understand and consent to receive healthcare services through telemedicine under the terms set out in this Consent.

2. What is Telemedicine?

Telemedicine is the delivery of healthcare services using secure electronic communication technologies where the patient and healthcare provider are in different locations.

Consultations may take place using:

Video consultations
Audio consultations
Secure messaging
Medical document review
Electronic prescriptions where appropriate
Follow-up consultations

3. Services Available Through Telemedicine

Doctora24 may provide the following services through telemedicine:

General Medical Consultations
Antenatal Care (ANC)
Postnatal Care (PNC)
Nutrition Consultations
Mental Health Consultations
Medication Refill Reviews
Medical Report Reviews
Health Education
Follow-up Consultations
Other healthcare services introduced by Doctora24 Limited

The availability of services depends on clinical suitability and healthcare provider availability.

4. Benefits of Telemedicine

Telemedicine offers several benefits, including:

Convenient access to healthcare from any location.
Reduced travel time and costs.
Improved access to qualified healthcare professionals.
Faster follow-up consultations.
Better continuity of care.
Secure communication and electronic record keeping.

5. Limitations of Telemedicine

You understand that telemedicine has limitations, including:

Some medical conditions cannot be adequately assessed remotely.
A physical examination may be necessary to make an accurate diagnosis.
Diagnostic accuracy may depend on the quality of information provided.
Technical problems may interrupt consultations.
In some cases, you may be referred to a hospital or another healthcare facility for in-person assessment.

Telemedicine is not appropriate for every medical condition.

6. Medical Emergencies

Doctora24 is not an emergency medical service.

If you experience symptoms such as:

Severe chest pain
Difficulty breathing
Loss of consciousness
Severe bleeding
Stroke symptoms
Major injuries
Obstetric emergencies
Seizures
Suicidal thoughts requiring immediate intervention
Any other life-threatening condition

You should immediately contact your local emergency services or proceed to the nearest healthcare facility.

7. Patient Responsibilities

By using Doctora24, you agree to:

Provide complete, accurate, and truthful medical information.
Inform your healthcare provider of your current medications, allergies, and relevant medical history.
Participate in the consultation from a private and safe environment whenever possible.
Ensure that your internet connection and device are suitable for the consultation.
Follow the advice and treatment plan provided by your healthcare provider.
Attend scheduled appointments on time.

8. Privacy and Confidentiality

Your consultation and medical records will be handled in accordance with the Doctora24 Privacy Policy and applicable laws.

Reasonable technical and organizational safeguards are implemented to protect your personal and health information.

Information will only be disclosed where:

You have given consent.
It is necessary for your healthcare.
Disclosure is required by law.
Disclosure is necessary to protect life or public safety.

9. Recording of Consultations

Consultations are not routinely recorded.

Doctora24 will not record a consultation without your knowledge and consent, except where recording is required or permitted by applicable law.

Patients are also expected not to record consultations without the knowledge and consent of the healthcare provider, unless otherwise permitted by law.

10. Prescriptions and Referrals

Where clinically appropriate and permitted by applicable law, healthcare providers may:

Issue electronic prescriptions.
Recommend laboratory investigations.
Recommend diagnostic imaging.
Refer patients to hospitals or other healthcare facilities.
Arrange follow-up consultations.

The decision to prescribe medication or make a referral remains the independent professional judgment of the treating healthcare provider.

11. Right to Withdraw

You may choose to discontinue a telemedicine consultation at any time.

However, discontinuing a consultation may affect the healthcare services that can be provided.

12. Consent

By using the Doctora24 Platform, you acknowledge and confirm that:

You have read and understood this Telemedicine Informed Consent.
You understand the nature, benefits, and limitations of telemedicine.
You have had the opportunity to ask questions where necessary.
You voluntarily consent to receive healthcare services through telemedicine.
You understand that healthcare providers may recommend an in-person consultation where clinically appropriate.

13. Changes to this Consent

Doctora24 Limited may update this Telemedicine Informed Consent from time to time to reflect changes in healthcare practices, technology, or legal requirements.

The latest version will always be available on our website.

14. Contact Us

If you have any questions regarding this Telemedicine Informed Consent, please contact:

Doctora24 Limited

Website: www.doctora247.com

Email: support@doctora247.com

Telephone: +234 810 183 7585

Registered Address:
No. 25 Chediya Ukku, Airport Road, Kano, Kano State, Nigeria

15. Governing Law

This Telemedicine Informed Consent shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, including the National Health Act, 2014, the Nigeria Data Protection Act (NDPA), 2023, and other applicable healthcare and privacy laws.