DOCTORA24 MEDICAL DISCLAIMER

Effective Date: 25 June 2026
Last Updated: 25 June 2026

1. Introduction

Welcome to Doctora24 Limited.

This Medical Disclaimer governs the use of the Doctora24 website, mobile application, and all healthcare services provided through our digital platform.

By accessing or using our Platform, you acknowledge that you have read, understood, and agreed to this Medical Disclaimer.

2. Informational Purpose

Information available on the Doctora24 Platform, including articles, educational materials, health tips, blog posts, videos, FAQs, and other content, is provided for general health education and informational purposes only.

Such information is not intended to replace professional medical advice, diagnosis, examination, or treatment.

You should always consult a qualified healthcare professional regarding your specific medical condition.

3. No Doctor–Patient Relationship Through Website Content

Simply browsing the Doctora24 website or reading educational content does not create a doctor–patient relationship.

A professional healthcare relationship is established only when:

An appointment is booked through the Platform;
A qualified healthcare provider accepts the consultation; and
A professional consultation takes place.

4. Telemedicine Limitations

Telemedicine is a convenient method of delivering healthcare but has inherent limitations.

Because healthcare providers cannot always perform a physical examination remotely:

Certain conditions may not be suitable for telemedicine.
Additional investigations may be required.
You may be advised to attend a hospital or clinic for physical assessment.
Diagnosis may depend on the accuracy and completeness of the information you provide.

Healthcare providers reserve the right to decline or discontinue a telemedicine consultation if they determine that an in-person assessment is necessary.

5. Medical Emergencies

Doctora24 is NOT an emergency medical service.

Do not use the Platform if you are experiencing a medical emergency.

Examples include, but are not limited to:

Severe chest pain.
Difficulty breathing.
Loss of consciousness.
Stroke symptoms.
Severe allergic reactions.
Major trauma or accidents.
Heavy bleeding.
Obstetric emergencies.
Seizures.
Suicidal thoughts with immediate risk.
Any other life-threatening condition.

In an emergency, immediately contact your local emergency services or proceed to the nearest healthcare facility.

6. Accuracy of Information

Healthcare providers rely on the information you provide during consultations.

You are responsible for ensuring that the information you provide is accurate, complete, and truthful.

Providing inaccurate or incomplete information may affect diagnosis, treatment recommendations, and clinical outcomes.

7. Prescriptions and Treatment

Prescriptions, referrals, investigations, and treatment recommendations are made solely at the professional discretion of the treating healthcare provider.

Doctora24 Limited does not guarantee that medication will be prescribed during every consultation.

Healthcare providers may determine that:

No medication is required.
Further investigations are necessary.
Referral to another healthcare facility is appropriate.
An in-person consultation is required.

8. Professional Clinical Responsibility

Healthcare services provided through the Doctora24 Platform are delivered by qualified and licensed healthcare professionals engaged by Doctora24 Limited.

Each healthcare provider is required to exercise independent professional and clinical judgment in accordance with applicable laws, professional ethical standards, accepted standards of medical practice, and the requirements of their respective regulatory bodies.

Healthcare providers remain personally responsible and professionally accountable for the clinical assessment, diagnosis, treatment recommendations, prescriptions, referrals, medical documentation, and all other clinical decisions made during the course of patient care.

Nothing in the operation of the Doctora24 Platform shall require or permit a healthcare provider to compromise their professional judgment or depart from accepted standards of clinical practice.

Where a medical-legal complaint, professional disciplinary matter, or negligence claim arises from a provider's clinical decision, the healthcare provider shall cooperate fully with Doctora24 Limited and the relevant regulatory authorities and shall remain professionally responsible for explaining and defending the clinical basis of their decision in accordance with applicable law and professional standards.

9. Off-Platform Consultations and Relationships

Doctora24 Limited encourages all consultations, communications, appointment bookings, follow-up care, prescriptions, referrals, payments, and other healthcare services arising from introductions made through the Platform to remain within the Doctora24 Platform.

If a patient and a healthcare provider independently choose to communicate, arrange appointments, receive treatment, exchange payments, or establish any professional relationship outside the Doctora24 Platform, such interactions are undertaken solely at their own discretion and risk.

Doctora24 Limited shall not be responsible for the quality of care, financial transactions, disputes, confidentiality, prescriptions, medical records, follow-up care, or any other matters arising from healthcare services or relationships conducted outside the Doctora24 Platform.

Doctora24 Limited reserves the right to investigate, suspend, restrict, or terminate the accounts of healthcare providers or patients who intentionally circumvent the Platform in violation of applicable agreements, organizational policies, or applicable law.

10. No Guarantee of Outcomes

While Doctora24 strives to provide high-quality healthcare services through qualified professionals, we cannot guarantee:

Specific treatment outcomes.
Recovery within a particular period.
Cure of any illness.
Availability of every healthcare provider at all times.
Continuous or uninterrupted access to the Platform.

Healthcare outcomes vary depending on individual circumstances, patient compliance, the nature of the medical condition, and other clinical factors.

11. Patient Acknowledgement

By accessing or using the Doctora24 Platform, you acknowledge and agree that:

Doctora24 Limited provides a secure digital healthcare platform through which healthcare services are delivered.
Medical advice, diagnoses, prescriptions, referrals, treatment recommendations, and other clinical decisions are made by the treating healthcare provider based on their professional knowledge, experience, and independent clinical judgment.
Healthcare providers remain professionally responsible for the clinical decisions they make and are accountable to the applicable professional regulatory authorities and standards governing their practice.
Healthcare outcomes cannot be guaranteed and may vary depending on individual medical conditions, patient compliance, and other clinical factors.
You are responsible for providing complete, accurate, and truthful medical information during your consultation, as the quality and appropriateness of clinical advice depend on the information you provide.
You understand and accept that telemedicine has inherent limitations and that a healthcare provider may recommend an in-person consultation, diagnostic investigation, or referral where clinically appropriate.

12. Third-Party Services and Links

Our Platform may contain links to third-party websites or integrate third-party services, including payment processors, communication tools, cloud service providers, and other technology partners.

Doctora24 Limited is not responsible for the content, privacy practices, terms, availability, or performance of third-party websites or services.

Users are encouraged to review the applicable policies of those third parties before using their services.

13. Limitation of Liability

To the fullest extent permitted by applicable law:

Doctora24 Limited shall not be liable for any loss or damage arising from reliance on general educational content published on the Platform.
Doctora24 Limited shall not be liable for losses resulting from inaccurate, incomplete, or misleading information provided by a patient during a consultation.
Doctora24 Limited shall not be liable for delays, interruptions, or failures caused by circumstances beyond its reasonable control, including internet outages, power failures, or third-party service disruptions.
Doctora24 Limited shall not be responsible for healthcare services, consultations, payments, prescriptions, follow-up care, or disputes arising from relationships established outside the Doctora24 Platform.
Nothing in this Medical Disclaimer excludes or limits liability where such exclusion or limitation is prohibited by the laws of the Federal Republic of Nigeria.

14. Changes to This Disclaimer

Doctora24 Limited may revise this Medical Disclaimer from time to time to reflect changes in applicable laws, healthcare standards, technology, or Platform services.

The updated version will be published on our website with a revised "Last Updated" date.

Your continued use of the Platform after such updates constitutes acceptance of the revised Medical Disclaimer.

15. Contact Us

If you have questions regarding this Medical Disclaimer, please contact:

Doctora24 Limited

Website: www.doctora247.com

Email: support@doctora247.com

Telephone: +234 810 183 7585

Registered Address:

No. 25 Chediya Ukku, Airport Road, Kano, Kano State, Nigeria

16. Governing Law

This Medical Disclaimer shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, including the National Health Act, 2014, the Nigeria Data Protection Act (NDPA), 2023, the Federal Competition and Consumer Protection Act (FCCPA), and other applicable healthcare, consumer protection, and digital services laws.